Allow Private Internet Access app to run on my Windows PC with AVG

AVG Protection
5

Hello Stephen, 

We are sorry for the inconvenience caused. We will check and help you to resolve it. Let us configure AVG firewall settings by following below article and check the status :

Setting up Enhanced Firewall Basic rules in AVG AntiVirus
Setting up Enhanced Firewall Application rules in AVG AntiVirus

Please try the above steps and let us know. We look forward for your response.

1

Very recently, AVG has blocked my Private Internet Access (PIA) VPN app from working properly and cannot seem to unblock.  To access the Web, I have to either stop PIA or stop AVG.  Only one of the these apps can work at a time.  I never had a problem until about 2 days ago.  Please advise how I can correct this.  Thanks, Steve

2

Hello Veeramani,
Thank you for your response.  I followed your instructions.  I the Enhanced Firwall Basic Rules I find that the last item is missing: Allow MS VPN - PPTP & GRE

I continuted to Enhanced Firewall Application rules and found referneces to the PIA app on the Application Rules tab. I changed the Default Rules for PIA  from Smart Rule to ALLOW.

I tested and find this has not yet corrected the problem.  
Please advise.
Thank you,
Stephen

3

Hello Stephen, 

We are sorry for the inconvenience caused. We will check and help you to resolve it. Let us configure AVG firewall settings by following below article and check the status :

Setting up Enhanced Firewall Basic rules in AVG AntiVirus
Setting up Enhanced Firewall Application rules in AVG AntiVirus

Please try the above steps and let us know. We look forward for your response.

4

Thank you for writing us back, Stephen. 
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.