Android 11 and Android 0 byte virus?

Viruses & Threats
3

Hello Anna,
You've reached the AVG community support forum.
We've a specialized mobile team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest. Please make a note of this new case number -21895409
Meanwhile your patience and cooperation is very much appreciated.

Thank you for understanding.

1

I have a smartphone with so Android but only file Android on the system is 0 byte.
Problem:is a virus or system base blocked? Tks.

2

Hello Anna,
You've reached the AVG community support forum.
We've a specialized mobile team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest. Please make a note of this new case number -21895409
Meanwhile your patience and cooperation is very much appreciated.

Thank you for understanding.