Hello, Steven.
Do you remember the old password that you used when adding the file to vault? If yes, please try to use it. Should you need any further assistance, please visit http://avgclick.me/AVGtechnical and fill in the requested details to submit your query to our Android support team. They will analyze the issue and get back to you via email at the earliest.
I've recently updated my phone to Android 9. The AVG photo vault is now empty and I appear to have lost all the photos held in it. If I try to add a photo, I now have the option to recover an old photo collection. When I try to do that, it asks for the password used to encrypt them. When I enter the correct password, it says it's incorrect.
Any ideas how I can recover my photos?
Thanks
Steven
Any ideas how I can recover my photos?
Thanks
Steven
Steven, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only.
AVG Guru
Hello, Steven.
Do you remember the old password that you used when adding the file to vault? If yes, please try to use it. Should you need any further assistance, please visit http://avgclick.me/AVGtechnical and fill in the requested details to submit your query to our Android support team. They will analyze the issue and get back to you via email at the earliest.