Hello Kurt,
We're sorry to hear this.
Could you please share the screenshot of the alert message to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Hello Kurt,
We're sorry to hear this.
Could you please share the screenshot of the alert message to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
One of my phones is a cheap Coolpad running Android 9, and my AVG free installed in it alerted me to the presence of "com.admtek.dmc.app.app" as malware that was installed in the system partition and could not be removed but only disabled. In settings I was able to Force Stop the app but Disable is disabled. I do not know if this is a false positive and I can find no info on this particular file. The closest is some reports on spyware installed in the chips in cheap Blu phones, but the name does not match. My Ulefone running Android 10 does not have it. Anyone have any info on this? Thanks for your time.
Kurt, I'm sorry to know that you're facing this issue.
We're glad to help point you in the right direction.
We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them via this link.
Also please refer to this article to submit your queries using your mobile app.
Note: You may need to choose 'yes' for the 1st question and select your operating system as 'Android' and fill the details accordingly and our AVG support will reach you with a solution via email.
Thank you for your understanding in advance!
Sorry, this garbage Coolpad phone won't take a screenshot. It keeps saying there isn't enough storage even though there is 10gb free internally and 32gb free in the SD card. Here is the exact text of the notification on the page that comes up after pressing the Resolve Issue button:
Found 1 threat
Resolve the following to secure your device
Malwave detected
com.admtek.dmc.app.APP contains
malwave that could harm your
device. It is installed in the system
partition and cannot be uninstalled.
Instead, you must deactivate the
app from system settings.
IGNORE RESOLVE
When i press Resolve, the App Info page appears. FORCE STOP is enabled, which I press, but DISABLE is disabled, so the app will keep on running after a reboot or I suppose if it restarts itself. The phone was free from Assurance Wireless since I am a poverty case. I really dislike cell phones and smart phones in particular, and use them only as telephones and nothing else.