Hi Maria,
We will help you with your request.
You have been charged 79.99 USD for AVG Internet Security multi-device product as auto-renewal service was enabled for its trial order.
The previous charge 78.99 USD was for the auto-renewal of AVG Internet Security (2 computers) on May 21, 2019.
Do you still wish to get a refund of your recent renewal in the amount 79.99 USD?
You are charging me the subscription TWICE, to my credit card.
On May 21, I was given the charge for the annual renewal and today, June 12, you're again charging me the same value, by authorization No. 006955 US$79.99. Please cancel this charge which was already paid in the previous month.
Regards
Thank you for replying to us, Maria.
We initiated a refund of your AVG Internet Security in the amount 78.99 USD which was auto-renewed on May 21, 2019. An e-mail confirming the same has been sent to you.
Now, you have an active subscription of AVG Internet Security multi-device product and can be installed on multiple windows PC's, android and Mac's.
Feel free to contact us if you need any further help.
Hi Maria,
We will help you with your request.
You have been charged 79.99 USD for AVG Internet Security multi-device product as auto-renewal service was enabled for its trial order.
The previous charge 78.99 USD was for the auto-renewal of AVG Internet Security (2 computers) on May 21, 2019.
Do you still wish to get a refund of your recent renewal in the amount 79.99 USD?
Thanks for answering.
I have a desktop computer and a laptop, so you should refund the payment made in May, which was also automatic.
I have always had my desktop computer and my laptop under the same license.
( last year you also charged me twice and you did not accept to make me the refund, for which you promised to extend the period, but neither did)
Please, As the value is the same, I need you to reimburse me for the payment that you consider best, but I must have both my computers protected, but obviously, I will not pay twice for the same service
Have a nice day!