Hello Sten,
We will certainly help you with this.
Be informed that we can track your mobile only if it is turned ON and it should have an active internet connection. It is also necessary that no factory reset is performed.
For further clarifications, we request you contact our Android support who are specialized to handle queries related to Android products and services. Refer the below steps to contact them directly:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
The locate or siren commands cannot contact the phone. The message "We are unable to contact to your device" appears after a while.
Still the details of the phone, including anti theft setting are shown correctly and also gives the time for last communications as a few minutes ago.
Android 8.1 on Samsung Xcover 4.
This works OK on my older device Xcover 3.
Hello Sten,
We will certainly help you with this.
Be informed that we can track your mobile only if it is turned ON and it should have an active internet connection. It is also necessary that no factory reset is performed.
For further clarifications, we request you contact our Android support who are specialized to handle queries related to Android products and services. Refer the below steps to contact them directly:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.