Anti theft feature

Android products
5

Hi Gary,

I am sorry to hear that your device is locked.

Since your device was not connected over the mobile data or WiFi network, your device will not be remotely managed by Anti theft information in AVG My Account. I'm afraid you need to reset your device completely to use it.

1

Hi, I had used Avg anti theft on a phone that I no longer use. Unfortunately, I can no longer remember the pin and the phone has been subsequently locked, therefore I cannot reset the pin due to a lack of access to mobile data and an inability to connect to a Wi-Fi network. I have tried to turn the anti theft product off remotely via my account but the locked status remains on the phone. All I have managed to do is wipe the phones details from my anti theft information. 


2

Thanks Sarath, I've tried the factory/master reset option, sadly to no avail.

3

Gary, I understand how upsetting this would be.

Please feel free to contact us if you need further assistance with AVG.

4

Hi Gary,

I am sorry to hear that your device is locked.

Since your device was not connected over the mobile data or WiFi network, your device will not be remotely managed by Anti theft information in AVG My Account. I'm afraid you need to reset your device completely to use it.