Hello Nicole,
Thank you for contacting AVG Community Support.
We are sorry to hear that you ended up purchasing a different product than intended and having trouble with activating the product.
We'll certainly check and help you out.
We request you activate the subscription again using the activation code. Devices appear in your 'Devices Used' section in AVG Account within 2 hours after an AVG subscription is installed and activated on the device.
Regarding the antivirus subscription, we can help you exchange the purchased subscription for AVG Internet Security.
As it isn't advised to discuss personal/account related info here, we've sent you an email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Hi - thought i was getting the anti virus protection but my subscription says I paid for Anti-track and the TuneUp but that it's being used on 0 devices even though I went through the downloading process and put in the activation code? I had the same virus pop up a few days ago that caused me to sign up with you beginning of June. I just want the anti-virus and thought that's what I was paying for. Any help would be much appreciated.
Hello Nicole,
Thank you for contacting AVG Community Support.
We are sorry to hear that you ended up purchasing a different product than intended and having trouble with activating the product.
We'll certainly check and help you out.
We request you activate the subscription again using the activation code. Devices appear in your 'Devices Used' section in AVG Account within 2 hours after an AVG subscription is installed and activated on the device.
Regarding the antivirus subscription, we can help you exchange the purchased subscription for AVG Internet Security.
As it isn't advised to discuss personal/account related info here, we've sent you an email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.