Hello Manfred.
I would request you to delete the file in this path c:\ProgramData\Avg\AV\DB\stats.db file and restart your PC once. It should resolve your issue.
Please, feel free to let me know if you require any further assistance. Thank you.
Hello Manfred,
I apologize for the difficulties.
I request you to run remover tool and check whether the stats.db persisted or not and remove them manually if necessary.
Please install AVG again and check the status.
If the issue persists, please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
Hello Manfred,
Have you recently scanned your device using your AVG program and please let us know if your program is up-to date?
Thank you.
Hi Manfred,
We appreciate your patience! We have escalated your concern to our senior level team. We will get back to you with a resolution shortly.
Thank you.
Hallo, seit dem ich AntiVirus 2016 installiert habe, findet im Ereignisprotokoll unter Optionen/History keine Aufzeichnungen statt.
Das Protokoll bleibt immer leer.
Weiß jemand was ich ntun kann damit das Protokoll wieder wie früher funktioniert ?
Vielen Dank
Hi, since I 2016 installed AntiVirus which, no record is held in the event log under options/history.
The Protocol is always empty.
Does anyone know what I ntun can make the Protocol work again as in the past?
Thank you very much
Hello Komal,
Hello Rubina,
I am of the opinion that it would be more effective if you were the problem is equal to the relevant AVG Developers Send. Because who are responsible for your own mistakes.
Best regards
Manfred
Hallo,
Hello there,
thanks for the tip. I've found the file stats.db. But I can not delete them. Because a file WatchDog is open. I was prompted to close it, they have not found. I also have the AVG Selbsschutz disabled. But this has also brought no solution to remove the stats.db. I also AVG temporarily disabled. Also did not help. What should I do?
Manfred
Hi Manfred,
We appreciate your patience! We have escalated your concern to our senior level team. We will get back to you with a resolution shortly.
Thank you.
Hello Komal,
Hello Rubina,
I am of the opinion that it would be more effective if you were the problem is equal to the relevant AVG Developers Send. Because who are responsible for your own mistakes.
Best regards
Manfred
Hi Manfred,
We have escalated your concern to our senior level team. We will get back to you with a resolution shortly. We appreciate your patience! Thank you.
Hello there,
I have in the Zwischzeit can disable WatchDog file under MSConfig7Dienste. AVG self-protection turned off. Then I could delete stats.db. After restarting the event log was still empty.
No records.
This advice was unsuitable.
Manfred
Hello Manfred,
I apologize for the difficulties.
I request you to run remover tool and check whether the stats.db persisted or not and remove them manually if necessary.
Please install AVG again and check the status.
If the issue persists, please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
Hello there,
Thank you for your message. For other issues in the past I had several times followed the instructions. I had already carried out a removal of the software with the Toll Remover and a clean installation. Furthermore, I had run several times Sysinfo.exe and sent to AVG. I had never received a response.
At that moment, my PC has received a program update of AVG Antivirus. Upon completion of the installation and restarting the Systems was the program version 2016.0.7227. At the same time I realized that the event log records activity again.
I consider the time being the problem as solved. Probably the program update has brought this change.
The second change I noticed that the program window of AVG much time can be until it opens. That went much quicker than before the upgrade.
If you can offer a solution for it I would be very grateful.
But it's nice that at least one problem with the Event Viewer has been resolved.
Best regards
M.Günther
Hello Manfred,
Have you recently scanned your device using your AVG program and please let us know if your program is up-to date?
Thank you.