Antivirus and Cleaner don't work

Hello Ekaterina. 
Thank you for contacting AVG Community Support.
We have a specialized mobile team, who'll give better clarity regarding this concern.
Hence, we have escalated your issue to our mobile team for further assistance.
Our team will get back to via email and help you with this.
We extend our thanks for using the service.

Hi, 
I have a license of AVG Cleaner Lite and a free version of AVG Protection Mobile. Today I failed to launch them because they informed me they didn't want to be launched because they are not supported in the area where I am now. No update has been performed as they are up to date. Yesterday they worked perfectly. What's going on?

Hello Ekaterina. 
Thank you for contacting AVG Community Support.
We have a specialized mobile team, who'll give better clarity regarding this concern.
Hence, we have escalated your issue to our mobile team for further assistance.
Our team will get back to via email and help you with this.
We extend our thanks for using the service.