Antivirus Run First Scan for my mobile is constantly in progress

AVG Protection
4

Hi Alessandra,
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Thank you!

1

I have an AVG antivirus for my computer that runs on Windows 10 and on my Android mobile. The icon for my mobile has a yellow circle with an exclamation mark and it says Antivirus Run First Scan In Progress. Last Scan: not run yet. Virus definitions: a year ago. When I click on the button saying In Progress, another page opens with 2 things that are on progress:
Antivirus First Scan Running
Antivirus update virus definition

I have just had to uninstall and reinstall AVG because of other problems. These were fixed but the above haven't been fixed. Can anybody help please?

2

Alessandra, AVG Android support is provided through email only.
AVG Guru

3

Hi Alessandra,
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Thank you!