Área de Trabalho Remota

Tenho computadores que precisam ter o acesso remoto liberado, porém notei que após instala o Avg Business tive problemas de acesso externo.
Verifiquei as portas e programas que entram na lista de execessões pelo AVG e mesmo incluindo o mstsc.exe ou a porta 3389 não tenho tido sucesso. Alguém pode me ajudar ?

Hello Marcio,
We are sorry, but we don't speak your language. Please visit support.avg.com for more help or respond back in English.
Regards,
Alok.

Hello Marcio,
We are sorry, but we don't speak your language. Please visit support.avg.com for more help or respond back in English.
Regards,
Alok.

Marcio, This Community is basically only English language… Query translation…
[Portuguese to English]
Remote Desktop
I have computers that need to have remote access released, but I noticed that after installing Avg Business I had problems with external access.
I checked the ports and programs that enter the list of implementations by AVG and even including mstsc.exe or port 3389 I have not been successful. Can someone help me ?

General topic info… "Business products" support… For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available within this Community.
AVG Guru