Asked by customer service to acknowledge the sent email of refund to my account

Hi Thomas,

We understand your concern, we request you to reply back to the Email that you received from the Refund Team. Thank you for understanding!

Confirm to customer service refund to my account

How do I open the email that the refund sent to me.Help on this situation would be appreciated.

Hi Thomas,

We understand your concern, we request you to reply back to the Email that you received from the Refund Team. Thank you for understanding!

Hello Thomas,
We regret for the inconvenience caused. On checking with your case history we could see that you had submitted your refund request and our refund team has sent you the acknowledgement email to your registered email address. Please check with your inbox or spam folder and reply back through that email to process your refund request. Thank you for understanding.