Sarah, we're sorry to hear about the inconvenience caused by the advertisements. We understand how you feel, as these notifications can be sometimes very inconvenient.
AVG Internet Security is designed to continuously monitor your PC for vulnerabilities, but the Internet Security is only one of the security apps we offer. If an issue which requires a separate subscription is detected, it will offer you the appropriate product. For example, if your network is not protected, AVG will offer our VPN. For outdated drivers or system performance issues, AVG Driver Updater or AVG TuneUp will be offered instead.
If you're not interested in purchasing any other AVG subscriptions, we request you to skip/ignore the 'Performance/Privacy issues' window you've been receiving.
Thank you for understanding in advance!
Hello Sarah.
Thank you for contacting AVG Support Community.
We regret the inconvenience this may have caused.
We will certainly check and help you.
Please confirm whether performance issues or privacy issues show at the end of AVG Internet Security scan results.
If possible, please share with us the screenshot of the scan results, we will check and help you further.
In case you need help with creating a screenshot, please refer to the below article.
http://support.avg.com/SupportArticleView?l=en&urlname=Create-screenshot
Thank you and keep us updated.
I have paid for a subscription, downloaded AVG onto my laptop and added the activation code.
Every time I ask it to fix the bugs, it states I need to subscribe again.
I have attempted to activate the code a number of times and it looks like it's activated until I run the scan and try to resolve.
Thanks
Hi Kenneth,
We are glad to help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Hello Sarah.
Thank you for contacting AVG Support Community.
We regret the inconvenience this may have caused.
We will certainly check and help you.
Please confirm whether performance issues or privacy issues show at the end of AVG Internet Security scan results.
If possible, please share with us the screenshot of the scan results, we will check and help you further.
In case you need help with creating a screenshot, please refer to the below article.
http://support.avg.com/SupportArticleView?l=en&urlname=Create-screenshot
Thank you and keep us updated.
Yes, it has issues, that I click to resolve all and then it asks me to subscribe
I don't really understand AVG and i really don't know what to do about switching 2 for 1 for $59.99 because i only have a android phone nothing else so i need to know what is best for me. Thanks Kenneth Conn
Hi,
Are you saying that every time I run a scan, i will be asked to pay a subscription for AVG TuneUp?
That's very frustrating, can it be removed when I tick no?
Thanks
Thank you for sharing the screenshot, Sarah.
We'll certainly clarify this for you. As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.