Auto billing on my credit card

Hello Joy,
Thank you for contacting AVG Community Support.
We understand that you wish for a refund.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

My name is Joy Martin or you may have my account as VJ Martin.  I do not want anymore auto pays put on my credit card.  I will authorize what I want to pay for.  If I could find my account number I would add it to this message.  All your avg site does is run a person around in circles and you can never find the answer you are looking for.  I turned my card off on 2 places on your site.  Still you charged $108.24 on it.on Oct 16,2024.  It posted on to my account on Oct 17, 2024.  It appears as Dri*AVG Technologies.  What is this charge for?  Let me know at once and do not charge anything else on my card unless I personally authorize it.  I want an immediate refund on this amount.  I go where it says refunds on your site and it does not work.

Hello Joy,
Thank you for contacting AVG Community Support.
We understand that you wish for a refund.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.