Auto removing well known malware

AVG Protection
6

Hi Glenn,

Thank you for reaching us and we'll certainly help you further.

I request you to share us the screenshot of the threat pop-up from AVG. Please make sure you click 'See details' on the pop-up and attach it.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

1

Hi
Ive been getting a regular popup warning about an apparently well-known malware product.  This is the details from the popup.

Threat Secured - Weve safely aborted connection on domclicknext.xyz because it was infected…
More Details -
threat name   Other:Malware-gen[Trj]
URL  https://domclickext.xyz/212b3d4039ab5319ex.js
Process   (x86)\google\chrome\application\chrome.exe
Detected by Web Shield

Why isnt AVG removing or deleting this product?

Ive done my google searches, I deleted suspect programs, ive reinstalled google but it keeps coming up several times a session.  I dont know what else to do.

Ive only been with AVG for less than 30 days and Ive not seen it before - I came from McAfee.   Can anyone tell me WTF is going on with this??

Thanks
GP

3

Thank you for the screenshot, Glenn. 
Please make sure that you are having the latest version of AVG installed on your device. 
Let us know the exact occurence of the threat pop-up (randomly or it occurs surfing the internet). 
Did you reset (https://support.avg.com/SupportArticleView?urlname=AVG-Reset-browser) your browser to default and verify the status?

4

User-added image

5

Hi Glenn,

Thank you for reaching us and we'll certainly help you further.

I request you to share us the screenshot of the threat pop-up from AVG. Please make sure you click 'See details' on the pop-up and attach it.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

2

Ok- reset Chrome to default. 
Reinstalling my extensions from the Chrome store at the moment.
Id be concerned if the AVG app didnt update itself to the latest version automatically.
The malware popup - as best as i could tell - appeared random while on Chrome.  It last appeared this morning before i did all the above - so I will wait and see if/when it happens again. 
thank you.