Hello Aaron,
Thank you for contacting AVG Community Support.
We understand your concern regarding subscription renewed automatically without your concern.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Seeking refund for automatic AVG Tuneup renewal; unable to locate active subscription.
Hi there, I was automatically renewed for AVG Tuneup without warning and charged double to boot. I wish to cancel and refund this but there is no active subscription showing on my account to use, though I do have a reference on my main dash for it. I have tried phone support and was advised to ask here?
Hello Sonia,
Thank you for reaching us on this channel.
I would request you to reach our billing team through phone or chat. They will help you to locate the order and help you to get refund.
Visit support.avg.com/support_sales?l=en to reach our billing team.
Seeking refund for automatic AVG Tuneup renewal; unable to locate active subscription.
Seeking refund for automatic AVG Tuneup renewal; unable to locate active subscription.
Hello Aaron,
Thank you for contacting AVG Community Support.
We understand your concern regarding subscription renewed automatically without your concern.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.