They keep on e-mailing me to reinstall their product and still they have not updated their database daily. Its more like every 2 to 3 days. I am sick and tired of their crap. How many times to I have to uninstall and reinstall your product until you start updating your virus every day? I only have two more computers at home until install your product and put a new company's product. AVAST/AVG please stop lying to us.
I see that AVAST/AVG really don't like to update their Virus Database. Its not a UI problem but they just dont update their servers so the users can keep their programs.
Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.
The effect here is that devices will show as out-of-date/trigger configured alerts.
At this time, the most recent virus definitions have been deployed for the latest versions of Avast for Windows.
Avast's threat detection systems consist of multiple layers of security and the automatically streamed updates from the rest of the systems ensure that our users are still fully protected.
In the meantime, users can temporarily disable the "out-of-date virus definitions" alert within the CloudCare portal.
So AVAST/AVG please start updating your virus database NOW.
I see that AVAST/AVG really don't like to update their Virus Database. Its not a UI problem but they just dont update their servers so the users can keep their programs.
As you can see, AVAST/AVG does not updates their virus database that often.
They keep on e-mailing me to reinstall their product and still they have not updated their database daily. Its more like every 2 to 3 days. I am sick and tired of their crap. How many times to I have to uninstall and reinstall your product until you start updating your virus every day? I only have two more computers at home until install your product and put a new company's product. AVAST/AVG please stop lying to us.
Here are some of the emails that they send me.
Hello Damon,
We can understand your concern and deeply apologize for the inconvenience caused.
As per the link you have provided, it has mentioned that "Avast's threat detection systems consist of multiple layers of security and the automatically streamed updates from the rest of the systems ensure that our users are still fully protected."
Our developers are currently working and it will be fixed in the next update. We kindly request you to be patient until the next update for AVG Internet Security - Unlimited is released.
Best regards,
Viveksaravanan Neelagantan
AVG Customer Care
Hello Damon,
We completely understand your concern since the issue persists regarding virus definition update in AVG Internet Security.
We would like to inform that the main updates have been streaming continuosly and that has been receiving by AVG Internet Security.
There is an issue with AVG Internet Security user interface that shows wrong update date and our developers are currently working on it. We kindly request you to be patience so that our developers can fix the issue.
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Best regards,
Viveksaravanan Neelagantan
AVG Customer Care
Hello Damon,
We're really sorry that you are feeling this way.
We're sure that the issue with updating virus definitions in AVG Internet Security will be resolved soon. So, we once again request you to be patient until this is resolved.
Thank you.
Best regards,
Balamurugan Maharaja
AVG Customer Care
These emails were send to me in the last few days.
This is from there web site.
Virus Definition Update Delivery Degradation
Incident Report for CloudCare
Subscribe to Updates
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 6 days ago. Oct 23, 2019 - 10:09 EDT
Update
Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for CloudCare AV for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.
Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.
Posted 6 days ago. Oct 23, 2019 - 05:29 EDT
Identified
We are continuing to experience issues with the delivery of our virus definitions, and are working to resolve this as soon as possible.
The effect here is that devices will show as out-of-date/trigger configured alerts.
At this time, the most recent virus definitions have been deployed for the latest versions of Avast for Windows.
Avast's threat detection systems consist of multiple layers of security and the automatically streamed updates from the rest of the systems ensure that our users are still fully protected.
In the meantime, users can temporarily disable the "out-of-date virus definitions" alert within the CloudCare portal.
Posted 12 days ago. Oct 17, 2019 - 09:32 EDT
Everyone who is reading this, I hope that you change AV products because AVAST/AVG really does not care about us. I moving on to Bitdefender. Please stop using AVAST''s products.