AVG 20.1 didn work

AVG Protection
5

Hi Andre,

I regret for the inconvenience caused.

We have already informed our developers regarding the issue after updating AVG TuneUp to the latest version 20.1.

We will release a fix regarding it as soon as possible.

We request your patience and understanding.

1

Sinds a work with avg20.1 my PC ,  blocked  all office 16 programs
Exel, word pdf enz…
What can i do
Problely register problems

3

Hi Andre,

I regret for the inconvenience caused.

We have already informed our developers regarding the issue after updating AVG TuneUp to the latest version 20.1.

We will release a fix regarding it as soon as possible.

We request your patience and understanding.

4

Hi Andre,

it seems that AVG has problems with a path change in the Tune Up "autoreactivator.exe".

Fix for your Problem: 

Step 1 (this step is not needed for the solution, but make things cleaner, so that you have your old sleep settings afterwards):
go to your Tune Up Application and activate all sleeping programs and set them back to sleep mode after that. This creates new entries for the reactivator in the registry.

Step 2:
Now go into the registry to delete the old keys in:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options<the name of your programm that do not open>

You should have two registry keys there for each program. Take a look at the Debugger String entry. 

Example:
Key 1: "C:\Program Files (x86)\AVG\TuneUp\autoreactivator.exe"
Key 2: "C:\Program Files\AVG\TuneUp\autoreactivator.exe" (the new one you created in step 1)

You can delete the complete Key with Program Files (x86) in the DebuggerString (the old path of the autoreactivator.exe). After that everything should work like expected.

2

Andre, to fix your issue I have sent an email to connect to our remote experts.

Please check the email and follow the instructions to start the remote session.