Hello Adele,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG 2015 and then re install 2016.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallAV .
Please feel free to get back to us for further assistance.
Thank you.
Whenever I try to open the AVG interface it open for 1 second before closing immediately. I have had AVG 2015 installed for several months and everything was working fine.
Any advice?
Hello Adele,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG 2015 and then re install 2016.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallAV .
Please feel free to get back to us for further assistance.
Thank you.