Sabbir, Your webpage link (http://www.avg.com/au-en/free-antivirus-protection)
AVG Protection FREE incudes Essential antivirus package for your whole family
Free antivirus for Windows, Mac, & Android
Zen Dashboard to protect everything from a single screen
Automatic security updates
AVG Guru
I had contact with the support tech via remote and i uninstalled the add-on via mozilla firefox and re-installed it. Same issue. I have no intentions to use that program but that issue didn't appear in the previous versions of AVG in past years and was just curious why is this causing issue.
The support tech also told me that AVG Zen functions and features are intended not for home users (advanced) something along those lines can't remember and he said he will uninstall Zen and and uninstall Free and re-install Free not Zen. I thought that was possible and which I didn't know you could do. Only to find out later that Zen is also included in Free Edition.
So he reinstalled AVG Free and didn't install the add-on that firefox add-on manager was facing issue, because I told him not to install that feature.
Thanks for all the help and assistance. Have a great day 
Thanks Sathish! I have aleady installed new new AVG 2016. AVG Zen. Looks pretty amazing. Thanks
Thanks I have already installed AVG Zen/AVG 2016. I am using Firefox 41.0.1 and in the add-ons Manager I see that AVG Tune Up is having a issue. It says AVG Web Tune Up couldnt be verified for use in Firefox. Proceed with caution "More Information" and I got 2 options either disable or remove. I click on more information and it sends me here https://support.mozilla.org/en-US/kb/add-on-signing-in-firefox?as=u&utm_source=inproduct
Is this a known bug?
I had contact with the support tech via remote and i uninstalled the add-on via mozilla firefox and re-installed it. Same issue. I have no intentions to use that program but that issue didn't appear in the previous versions of AVG in past years and was just curious why is this causing issue.
The support tech also told me that AVG Zen functions and features are intended not for home users (advanced) something along those lines can't remember and he said he will uninstall Zen and and uninstall Free and re-install Free not Zen. I thought that was possible and which I didn't know you could do. Only to find out later that Zen is also included in Free Edition.
So he reinstalled AVG Free and didn't install the add-on that firefox add-on manager was facing issue, because I told him not to install that feature.
Thanks for all the help and assistance. Have a great day
My desktop computer has the latest version of AVG Free 2015. When I click here Download Free Antivirus Software for PC | AVG Virus Protection and I click Free Download it gets me here AVG Internet Security Software | Online Protection | Free Trial
Is AVG Zen same as AVG Free 2016? Is AVG Zen a free download? I have read it somewhere that when you download AVG Zen you will get all features that are in the paid version free for 30 days. After that if you don't want the upgrade, your product will be automatically converted to AVG Free and you will get all the features that are available in the free version for free just like AVG Free 2015.
Should I wait for the upgrade to my current AVG Free 2015 or should I uninstall AVG Free 2015 via add/remove and install AVG Zen/AVG Free 2016?
Hello Sabbir,
You are welcome. Pleased to know that you have successfully installed AVG Zen.
Please feel free to contact us for any further assistance.
Thank you.
Hello Sabbir,
I kindly request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install the AVG program.
Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once uninstalled please follow the instructions on the article http://avgread.me/1czW57x to reinstall the AVG program.
Please feel free to contact us back for further assistance.
Thank you.
Hello Alan,
Thank you for the information. We have corrected it.
Hello Sabbir,
You are welcome. You can use the following remover link http://avgread.me/1N35Ybg which will uninstall your AVG Zen also.
Please feel free to contact us for any further assistance.
Thank you.
Hello Sabbir,
It is really nice to hear from you that the issue has been resolved by our remote support technician. Thank you so much for letting us know. Please feel free to contact us back for any further assistance so that we will be really glad to assist you .
Thank you.
Hello Sabbir,
I apologize for the inconvenience caused. We would like to take over your system and check on that so that we will be able to determine the root cause of the issue. Our remote experts will definitely be able to resolve that for you in no time. I've sane an email instruction to your registered email address. Please follow the steps and get connected with our remote technician.
Thank you.
Hello Sabbir,
Thank you for getting back to us. You can use the service we offered at any convenient time.
Please feel free to contact us for any further assistance.
Thank you.
@ Sreedevi (AVG Technologies)
Sreedevi, Clicking on the link brings up 'STOP - there might be a problem with the requested link'.
AVG Guru