AVG 2015 won't reinstall (filter manager service error)

AVG Protection
4

Hello Michael,
I apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

1. Run the downloaded tool and follow the instructions displayed on your screen.
2. Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation. After uninstalling kindly click the link http://avgread.me/1DXPL5z for the instructions to download and install your AVG program. Please feel free to contact us back for any further assistance.

Thank you.

3

Hello Michael,
I apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

1. Run the downloaded tool and follow the instructions displayed on your screen.
2. Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation. After uninstalling kindly click the link http://avgread.me/1DXPL5z for the instructions to download and install your AVG program. Please feel free to contact us back for any further assistance.

Thank you.

1

On my wife's Windows 8 Lenovo laptop, I have AVG 2015, the second licence alongside my own PC.

Today I discovered that the AVG update manager was downloading update files in an endless loop. Already 20GB of data this week, and it goes on forever. I stopped it and restarted but no luck.

I had no option but to uninstall AVG in order to reinstall it. It wouldn't uninstall so I had to download the AVG removal tool.

Now I can't reinstall AVG because "the filter manager service is not running or is not present."

I can't actually see any discussions on how to solve this issue. Anybody please? I simply can't reinstall AVG.

2

Hello Michael,

I apologize for the inconvenience caused. I really appreciate your efforts and patience. In this case, I have sent you an email with further instructions to be followed to get our additional support help to fix your issue. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.