Hello Matt,
I am sorry to hear that. I see from your record that you have active subscription of AVG Business products. If you have this issue in business product of AVG, then, please click on this link http://www.avg.com/us-en/customer-support-business to contact AVG Business support. If you have this problem in AVG Internet Security home edition, then please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG version installed in your computer, so that we can check the same and assist you further.
The AVG Outlook Admin is crashing a number of our system.
It appears to crash when we receive an email, I have tested this and when I disable the Addin, Outlook doesn't crash.
I am having the issue with my own machine and I have tried using the AVG removal tool and downloading AVG, and doing a fresh install but I am still having the same issue.
The event log shows:
Log Name: Application
Source: Application Error
Date: 26/06/2017 11:27:49
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXX.local
Description:
Faulting application name: OUTLOOK.EXE, version: 16.0.7766.2092, time stamp: 0x59346a45
Faulting module name: OUTLMIME.DLL, version: 16.0.7766.6598, time stamp: 0x59346918
Exception code: 0xc0000005
Fault offset: 0x0003dae1
Faulting process id: 0x264
Faulting application start time: 0x01d2ee66b27947ba
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLMIME.DLL
Report Id: 19c8d9d8-5a5a-11e7-9d36-58fb84414ce4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-26T10:27:49.434459700Z" />
<EventRecordID>35568</EventRecordID>
<Channel>Application</Channel>
<Computer>XXX.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>16.0.7766.2092</Data>
<Data>59346a45</Data>
<Data>OUTLMIME.DLL</Data>
<Data>16.0.7766.6598</Data>
<Data>59346918</Data>
<Data>c0000005</Data>
<Data>0003dae1</Data>
<Data>264</Data>
<Data>01d2ee66b27947ba</Data>
<Data>C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLMIME.DLL</Data>
<Data>19c8d9d8-5a5a-11e7-9d36-58fb84414ce4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
It appears to crash when we receive an email, I have tested this and when I disable the Addin, Outlook doesn't crash.
I am having the issue with my own machine and I have tried using the AVG removal tool and downloading AVG, and doing a fresh install but I am still having the same issue.
The event log shows:
Log Name: Application
Source: Application Error
Date: 26/06/2017 11:27:49
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXX.local
Description:
Faulting application name: OUTLOOK.EXE, version: 16.0.7766.2092, time stamp: 0x59346a45
Faulting module name: OUTLMIME.DLL, version: 16.0.7766.6598, time stamp: 0x59346918
Exception code: 0xc0000005
Fault offset: 0x0003dae1
Faulting process id: 0x264
Faulting application start time: 0x01d2ee66b27947ba
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLMIME.DLL
Report Id: 19c8d9d8-5a5a-11e7-9d36-58fb84414ce4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-26T10:27:49.434459700Z" />
<EventRecordID>35568</EventRecordID>
<Channel>Application</Channel>
<Computer>XXX.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>16.0.7766.2092</Data>
<Data>59346a45</Data>
<Data>OUTLMIME.DLL</Data>
<Data>16.0.7766.6598</Data>
<Data>59346918</Data>
<Data>c0000005</Data>
<Data>0003dae1</Data>
<Data>264</Data>
<Data>01d2ee66b27947ba</Data>
<Data>C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLMIME.DLL</Data>
<Data>19c8d9d8-5a5a-11e7-9d36-58fb84414ce4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Matt, 'Business products'.. Also have a look @ this AVG webpage (https://support.avg.com/partners_contact_form?l=en&retUrl=partners). Please be informed that this Community forum basically deals with 'home' version of AVG products.
But if applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
But if applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Matt,
I am sorry to hear that. I see from your record that you have active subscription of AVG Business products. If you have this issue in business product of AVG, then, please click on this link http://www.avg.com/us-en/customer-support-business to contact AVG Business support. If you have this problem in AVG Internet Security home edition, then please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG version installed in your computer, so that we can check the same and assist you further.
I am sorry to hear that. I see from your record that you have active subscription of AVG Business products. If you have this issue in business product of AVG, then, please click on this link http://www.avg.com/us-en/customer-support-business to contact AVG Business support. If you have this problem in AVG Internet Security home edition, then please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG version installed in your computer, so that we can check the same and assist you further.