Hello David.
We are sorry for the inconvenience but as informed by Dinesh, this was an issue from the service provider.
It is an issue from their end.
Previous response
"Dinesh Krishnan (AVG)
Hi Andrea,
We're glad to look into this & help you.
Unfortunately, certain streaming services has taken counter measures to block its users from accessing its content through Secure VPN servers. While, we do continue to add new servers and ip addresses, they are quite fast to identify the same.
However, you can try connecting to Wonderland server (location) or Glasgow to check if it helps.
Regarding iPad, we do have a specialized team, who deals with mobile queries. In this regard, we'd suggest you to raise a request to them via this link to sort it in a timely manner."
To be honest it might have been useful for me to have known that before, not after, purchasing your product. Why not advertise the fact?
Hello David.
We are sorry for the inconvenience but as informed by Dinesh, this was an issue from the service provider.
It is an issue from their end.