AVG and Outlook

Hello Carlos,

It would be helpful if you could provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the "letter" message to check and assist further.

Sorry for the delay in responding, Carlos.

Is this the same in all the emails you received since April 9th and is this happening in e-mail that you sent?

Hello Carlos,

Sorry for the delay in responding.

To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

AVG Certification email before 9 April 2018

why add on AVG in Outlook certificate email messages incoming and outgoing with a "letter" and not AVG icon??..today 9 April 2018.

Hello Carlos,

Sorry for the delay in responding.

To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

yes, you can see in the screenshot. Why the ceritification is not AVG icon? in the incoming and outgoing email.
Outlook 2007 and windows 7 64 bits.

AVG Certification email before 9 April 2018

AVG certification email before 9 April 2018…icon Avg in certification.

AVG certification email after 9 April 2018…icon AVG desapear, and have icon "letter" in certification…Why?!

AVG certification email after 9 April 2018....not have icon AVG, icon is a "letter"!!

Sorry for the delay in responding, Carlos.

Is this the same in all the emails you received since April 9th and is this happening in e-mail that you sent?

Hello Carlos,

It would be helpful if you could provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the "letter" message to check and assist further.

Carlos, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru