AVG Anti-Theft cannot find my phone

Hi!
Yes now I've got a automatic respons in mail (19/1). So now I'm waiting för an answer - still not arrived today 21/1. But maybe they have lot to do in that team? :wink:
/Lotta

Hi, guys!
Finally after nearly a week I got a message fron the mobile team describing how to fix the problem but to be honest - I had done everything correct already following instruction in a mail I got in October last year!
What actuallly fixed the problem was a new version of the Antivirus software for the mobile!!! Hahaha! This version was not available until a few days ago! I've looked for it of course - as I know I have different versions on my phone and my tablet… 
So now I'm happy and thank you for your support! 
/Lotta

Hi Lotta,
Genuine apologies! But, we do have a dedicated AVG team to provide support for Android products and issues. They will be able to help you better with this concern. To contact them, please click on the following  link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Android_AVG_Antivirus_Pro and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution. Thank you for understanding. Komal, AVG Customer care.

Ok - thank you - but my question is - how do I lock and/or swipe my tablet? I.e. how do I send "commands/messages" to the tablet? There is no possitility to create a pin code/theft code for the tablet!!
The only possibiity there is - is to make it shout - as far as I can see.

One remark - I think you mess things up talking about Anti-Theft login password when you should login to the AVG Anti-theft account which in reality is the AVG MyAccount and it's password! It really confused me!!
So there is still one question from me: how do I send messages/commands to my tablet? I have put the question to the mobile team - they have not answered. 
User-added image

/Lotta

I have tried the link above before - and the alternative for communication is 
1. Chat
2. Phone call

There is no email option!!!
And as there are geographical differences I suppose these 2 alternatives above are not an option for me!
But I still need help …
Lotta

Hi!
Question 1:
I have registered 2 devices in AVG Web Remote Management. My Samsung tablet and my Samsung smartphone. The remote management have no problems at all finding my tablet (Android 4.2.2 and AVG antivirus 5.1.1. BUT trying to locate my phone results in nothing. Phone: android 5.0.2 and AVG version 4.4.2. All location services are enabled on the phone and Google has reported the device latest today.
What's the problem?
Question 2: how do I send theft commands to my tablet? 
Regards,
Lotta
 

Lotta, Quote "Please, connect to me to one person that can solve/help me with my technical support!"… Please bear in mind, as stated by Balasubramanian (AVG Technologies), that for mobile [ANDROID] support the email option is all that's available.
AVG Guru

.. and it's the Free version - not the Pro version we are talking about.

 

I've tried to put my questions though - so now I'm waiting for some answers ...
although the page keep on saying
       Loading .....
Ahha -  in the first field I should enter "Android" instead of  "Windows 10" - hahaha! That's not totally clear - to me. Sorry about that - although I've been working with support for many years I did not understand that .. ;-)
 
We didn't mean to enter in the first field. After entering your details and if you click on the Windows options you can see the "ANDROID" in it. Please select as Android and proceed further and you will get only Email option at the bottom.
Lotta,

Not a problem.
Upon checking your case record again, I see that you have successfully submitted your issue to our mobile team and the case reference for it is 02778181.
It is already being analyzed by one of our mobile agents and you should receive the email reply shortly. Your patience is much appreciated.
Please check for the email on spam or junk folders if it is not present in the inbox.
Not a problem, Lotta, from our end it has been sent to your email address by the agent named as Rohit Kumar who belongs to our mobile team. However, there is another case that you have submitted to inquire about the previous case so you should be reeving email response to that case shortly.
Please do keep checking for the email on spam or junk folders if it is not present in the inbox.

I DID! I have done - and I will do!
To be honest - I'm getting a litle bit upset now … 
Why cannot I get some serious technical support of my problems? Instead of being involved with some conversation of what I shall do and what I have done wrong - looking for support? 
Seriously?

Lotta,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We see that your case is open in our mobile queue. You will receive reply as soon as possible.
Your patience is much appreciated.
Thank you. Gulam, AVG Customer Care.

Yes I know now! And I also know that there is a special AntiTheft app for tablets!!! No one told me so. I have now downloaded that app too and started the theft protection.
One of my questions to the mobile team was "how do I communicate with my tablet?" I got no answer on that - but never mind - now I found the answer myself ... :-)
Starting to use this app may generate new questions - but I will put them to the mobile team - not here.
/Lotta

But of course it is! I know that. Different devices - differen operating systems, I know. 

But the interfaces and the user interfaces look the same - so how could I know? I.e. I'm not stupid - I've been working in the "computer and telecom area" for many years - so if I don't understand the differences between your products - how should anyone else - not so experienced (technically)  - understand? And in the advertisment for the Tablet version you state that you could "send messages to your tablet". How? I've checked - and the only thing you can send - is the "shout command". As I can see you cannot lock/swipe etc the tablet. So this is wrong and you should not state that on your web site for this product - in my opinion.
User-added image
 

This is where I get following your link above:
User-added image
... and having a  quick look at this app - shows that there is no difference compared to the first one  - for computers and mobiles!! I.e. they are the same!

Are you = AVG - pulling my leg? Why are there more than one AVG Antivirus? 

/Lotta
Hi Lotta,
Genuine apologies! But, we do have a dedicated AVG team to provide support for Android products and issues. They will be able to help you better with this concern. To contact them, please click on the following  link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Android_AVG_Antivirus_Pro and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution. Thank you for understanding. Komal, AVG Customer care.