Yes, the issue is fixed now, Olaf. Please restart your device once and check the status.
Hello Anthony,
I understand the inconvenience.
This issue has been reported by few of our customers and it seems to be because we are adding AVG certificate into the Firefox.
We request you to restart your Mac and check whether Firefox browser is working.
Keep us informed about the status.
I have found the AVG Trusted CA, it was under the entire set of KeyChain entries. I have piut into the Firefox Certificates as requested, re-opened AVG software and the same problem is still present.
A I Mallet
You ahve recently upgraded my AVG installation, with no warning. Now Firefox is blocked with security issues on all searches in the web. Safari is not affected. I have disabled the web item and now Firefox works well. I have uninstalled AVG and reinstalled it twice and each time the same problem occurs with Firefox.
For the time being I am leaving AVG off my system.
Professor Anthony Mallet
I am sorry for the delayed response.
This issue is most likely caused because we are adding AVG certificate into the Firefox. We would request you to try and add the AVG certificate to Firefox manually to resolve the issue. To start with, it is necessary to obtain a copy of the certificate.
This can be found with Keychain Access with Keychain "login" and category "Certificates". Search for "avg". You should find "AVG trusted CA". Select it and export it from the menu bar under "File" then "Export Items…". Save it somewhere accessible.
Now, the certificate needs to be added to Firefox's certificate manager.
Open Firefox's Preferences > Privacy & Security tab. Scroll down to Security > Certificates. Open "View Certificates…". Click on "Authorities" then "Import…". Import "AVG trusted CA" and trust it to "identify websites". You can select "identify mail users" if you want.
Hi Scott,
I can understand your frustration. Don’t worry I'll help you with your issue.
I would like to inform you that we do provide Live Chat Support for Mac Customers.
Could you tell me if you have tried reinstalling the AVG Anti-Virus on your Mac? If not, please reinstall it and check if that fixes the issue. Here are the articles with the steps:
Uninstalling AVG AntiVirus for Mac
How to download and install AVG AntiVirus for Mac
Akash,
I have been looking for solution on this forum in the last few days and it looks like this question has been rasied several times from several other people. All (including me) reported that the uninstall/reinstall didn't work. For the record I did uninstall AVG, which caused Firefox to work, but when I reinstalled, it stopped working again! So what does it says, it says that for some reason, your software is not working. Please give me a suggestion that will actually solve the problem, but not ask me to repeat steps that either do not work, or waste my time doing all kind of troubleshoot - this problem is so widespread and universal that your development team should really escalate it and give an update ASAP.
I have exactly the same problem as Xavier D and I do not understand why you at AVG can not make changes to AVG so that it will work on both of my MAC computers.
I am not a computer repair person and do not posess the knowledge to do what you have suggested to others to correct a problem that AVG has created with their upgrade.
Avg should correct the problem they created !!!
What are we to do ???
Hi Scott,
I can understand your frustration. Don’t worry I'll help you with your issue.
I would like to inform you that we do provide Live Chat Support for Mac Customers.
Could you tell me if you have tried reinstalling the AVG Anti-Virus on your Mac? If not, please reinstall it and check if that fixes the issue. Here are the articles with the steps:
Uninstalling AVG AntiVirus for Mac
How to download and install AVG AntiVirus for Mac
Hello Scott,
I apologize for the inconvenience.
Please run this command in the terminal - "/Library/Application Support/AVGAntivirus/hub/usermodules/020_cert.sh" start and restart the dveice. Now check the issue with AVG web shield enabled and firefox works fine.
If not, the issue will be most likely caused because we are adding AVG certificate into the Firefox. We would request you to try and add the AVG certificate to Firefox manually. To start with, it is necessary to obtain a copy of the certificate.
This can be found with Keychain Access with Keychain "login" and category "Certificates". Search for "avg". You should find "AVG trusted CA". Select it and export it from the menu bar under "File" then "Export Items…". Save it somewhere accessible.
Now, the certificate needs to be added to Firefox's certificate manager.
Open Firefox's Preferences > Privacy & Security tab. Scroll down to Security > Certificates. Open "View Certificates…". Click on "Authorities" then "Import…". Import "AVG trusted CA" and trust it to "identify websites". You can select "identify mail users" if you want.
Anthony,
Thank you for providing the screenshot and I appreciate your extended efforts so far.
This issue is most likely caused because we are adding AVG certificate into the Firefox. We would request you to try and add the AVG certificate to Firefox manually to resolve the issue. To start with, it is necessary to obtain a copy of the certificate.
This can be found with Keychain Access with Keychain "login" and category "Certificates". Search for "avg". You should find "AVG trusted CA". Select it and export it from the menu bar under "File" then "Export Items…". Save it somewhere accessible.
Now, the certificate needs to be added to Firefox's certificate manager.
Open Firefox's Preferences > Privacy & Security tab. Scroll down to Security > Certificates. Open "View Certificates…". Click on "Authorities" then "Import…". Import "AVG trusted CA" and trust it to "identify websites". You can select "identify mail users" if you want.
I have tried to enter the command in Terminbal both with and withoput the space in ApplicationSupport and neither works.
I have exactly the same problem.
Firefox doesn't work correctly with https sites. The only way to make it work is to turn off the Web Shield from AVG Antivirus on my Mac.
Safari works correctly.
So ? AVG have made some changes... How will you correct that problem ?
Without asking us to do some complex technical things as you did in that post ?
I followed both Avinash's instructions and it worked for me!
Thank you.
I have been talking to AVG about this issue in the last 30 minutes and I was told that they only provide "live" support to Window OS but not IOS. I am not a technical person and I echo Anthony's sentiment - this is apparent AVG's issue, why can't you guy provide the solution instead of asking users to mug around with the system? It is very frustrating.
There is no space in the command line between ApplicationSupport and the command is still not accepted. On my Finder I can see the file 020_cert.sh is present in the ApplocationSupport folder.
A I Mallet
Hallo
This is really not a solution for normal user - nevertheless I tried to follow you.
But I got a error message after clicking on importing the AVG - Certificate
(I am German, thus the Message is german), see the picture.
Question: When will be there a solution/fix in the avg-Software for "normal" User?
Sincerely
Olaf
Yes, the issue is fixed now, Olaf. Please restart your device once and check the status.
Hello Bhuvaneswari
I seems, that it is not fixed - I restarted several times in the past and now again, but nothing changes.
As I see in this community, I am not the only one with this problem …
Hello Bhuvaneswari
I seems, that it is not fixed - I restarted several times in the past and now again, but nothing changes.
As I see in this community, I am not the only one with this problem …
Olaf