Hi Veeramani, I am having the exact same problem and followed the above steps for uninstalling, reinstalling, and activating but the problem remains. The message prompt asking to provide password to install a new helper tool keeps on popping up even though I keep on providing the admin password for the username that appears in the message which is an administrative user. This is a paid version that I bought as part fo the AVG Ultimate package for Mac. I attach a screenshot here. Please advise next steps.
Hello Ritch,
We are glad to help you.
We will check and help you with this issue.
Did you try to enter your Mac password and check if it helps?
If possible, please share us the screenshot of that pop-up message in order to check and help you further.
For taking a screenshot, please refer to this article: Creating a screenshot | AVG (http:// https://bit.ly/3h8PQuW)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
I've got everything installed. When trying to enable AVG AntiTrack my macbook install helper window keeps popping up wanting my password. I can't get by this. Its like the install tool is missing.
Thanks for any help.
RItch
Hi Rajiv,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
We are glad to help you.
We will check and help you with this issue.
Did you try to enter your Mac password and check if it helps?
If possible, please share us the screenshot of that pop-up message in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3h8PQuW (http:// https://bit.ly/3h8PQuW)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.