Another question on same - unable to activate browser protection and detection.
Mac book pro macOs Monterey 12.5.
reinstalled a couple of times but get a message
Hi Susan,
We're glad to look into this & help you.
Please write back to us in your own post, to keep the conversation in a single thread.
Thank you in advance!
Not to derail the thread, I am also receiving the same error message when attempting to check the box for "Enable tracking protection and detection" in Settings. Uninstalling and reinstalling AVG Antitrack did not correct the issue. I have double checked that Antitrack has all permission allowed/requested under Security & Privacy settings in macOS.
I also have a MacBook Pro 14" with M1 Pro cpu. Currently updated to macOS Monterey 12.1. Kernel Version Darwin 21.2.0. AVG Antitrack version 1.5.0.
Hello
Same happens to me. Apple MacBook pro 14 M2
Error occured changing tracking detection (WebProxyProcessError.terminated("[\"retriesCount\": 0, \"standardError\": , \"shouldRelaunch\": true, \"status\": 10]"))
Hello Eirik,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into it and help you.
If possible, please share the screenshot of the error message which you get while enabling the tracking protection and detection in AVG AntiTrack.
If needed, please find a quick guide on how to take a screenshot here.
In this meanwhile, please refer the below article to allow accessibility to the AVG AntiTrack application on your Mac Monterey and check the status.
Allow accessibility apps to access your Mac
Thank you.
Hi Jasper, Thanks for posting this and sorry to see that you have the same issue I am experiencing. I was informed by the AVG Support in Europe, back in November, that they would see fo fix this issue in a future update; but so far no news. It seems there may be an issue with Macs using Apple silicon and/or with the Monterey OS. If you get a solution on this on your side, I'd be very grateful if you could let me know.
Best regards and Happy New Year,
Eirik
I am using a new MacBokok Pro 14" (M1Pro chip) with macOS Monterey v 12.0.1 and when I am trying to enable tracking protection and detection under "Settings" I get the following error message:
Error occured changing tracking detection (WebProxyProcessError.terminated("["retriesCount": 0, "standardError": sudo: unable to execute /Users/eirik/Library/Application Support/AVG AntiTrack/capture/AVG AntiTrack: Permission denied\n, "status": 1, "shouldRelaunch": true]"))
Does anyone have a solution to this? I have tried to uninstall and reinstall AVG AntiTrack several times but to no avail. Thank you.
Hi Eirik,
We understand that you have been looking for the resolution of the issue Macs using Apple silicon and/or with the Monterey OS. We appreciate your patience while our development team is working on fixing the issue.
Thank you.
Not to derail the thread, I am also receiving the same error message when attempting to check the box for "Enable tracking protection and detection" in Settings. Uninstalling and reinstalling AVG Antitrack did not correct the issue. I have double checked that Antitrack has all permission allowed/requested under Security & Privacy settings in macOS.
I also have a MacBook Pro 14" with M1 Pro cpu. Currently updated to macOS Monterey 12.1. Kernel Version Darwin 21.2.0. AVG Antitrack version 1.5.0.
Hello
Same happens to me. Apple MacBook pro 14 M2
Error occured changing tracking detection (WebProxyProcessError.terminated("[\"retriesCount\": 0, \"standardError\": , \"shouldRelaunch\": true, \"status\": 10]"))
Eirik, I'm sorry to know that the shared link is not working on your computer.
I've sent you an email to your registered email address, you can revert and share the screenshot of the error message.
Thank you.
Another question on same - unable to activate browser protection and detection.
Mac book pro macOs Monterey 12.5.
reinstalled a couple of times but get a message
Thanks for your prompt reply. Are you able to provide an email address where I can send you the screenshots (the link you provided does not work).
Best regards, Eirik
Hello Jasper,
We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.
Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.