AVG Antivirus & AntiSpyware databases won't update

AVG Antivirus & AntiSpyware databases won't update.  I have tried to update numerous times over the last few weeks, it says it has updated but it still shows as NOT PROTECTED.  I have a paid subscription for AVG Antivirus & AntiSpyware which doesn't expire until Dec 2019.  How can I get this resolved?

Hello Maryl,

I will check this for you.

Please share the screenshot http://avgclick.me/getscreenshot of the error message you receive to assist further.

Screen prints for AVG database update issue

Hello Maryl,

I will check this for you.

Please share the screenshot http://avgclick.me/getscreenshot of the error message you receive to assist further.

Maryl, thank you for providing the screenshot. You are using an older version of AVG for which virus definition updates have been stopped. We'd request to uninstall it and re install the latest version.

Refer to instructions in this link to download and install newer version of AVG. You can use the same license number to activate latest version of AVG.