Thanks for the reply.
I got AVG working again but without going through the rapair option.
After a few reboots I was able to open AVG and perform a program update but using a later verion from 23 May 2023, then the definitions update was possible, so that issue now seems resolved.
Hello Jack,
Thank you for contacting AVG Community Support.
Please accept our apologies for all the trouble cased. We'll check and help you.
We'd like to clarify that we do not delete our customers post.
Kindly share the screenshot of the X tab and the unprotected screen you are getting using the below article, so that we can check and proceed further.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
Firstly, AVG why did you appear to delete my account here! I have emails from 2022 from you and my posts are on the forum still!!! And I seem to be logged into my old account after creating a new one. Should I say forced to create a new one as I couldn't login! Very strange!
Anyway.
AVG seems to have installed a bug with the latest update.
After doing a program update two days ago it looked ok, but after I done the computer restart as AVG requested I now have a "x" over the AVG logo and can't open AVG.
The logo sometimes changes and spins and the "x" goes away for a few seconds.
When I left click the logo nothing happens, AVG will not open!
If I hover over the logo I get a pop-up, it says "AVG antivirus free" "! You are unprotected"
Before this I had done the usual update ok, then said I was protected.
Then it said I needed a program update, as above and now it's a problem.
I've gone from a program version :
Release date 17 Feb 2023, 1023, (ver. 23.1.3269-build 23.1.7883.778
To:
Release date 31 Mar 2023 at 16:04 (ver 23.3.3278-build 23.3.8047.781
The Virus definitions was updated to:
21 Apr 2023 at 12:25 (ver 230421-2)
Can't get back into that update screen after the restart!!
If I right click the logo I get a pop-up.
Says "open" "Run smart scan" and "protection is on" is ticked.
So I can't open AVG by clicking "Open" in this new pop-up!
I can't update because I have it set to Manual update previously! "If my settings haven't been overridden" I have very slow internet and have to pick a time to do that!
I can't see an option to add Screenshots here! Only web links!
Any advice welcome.
Thanks.
Hello Jack,
Thank you for the screenshot.
Sorry for the trouble.We will certainly help.
We have sent you an email regarding your concern.
Please do check.
Thank you.
Thanks for the reply.
I got AVG working again but without going through the rapair option.
After a few reboots I was able to open AVG and perform a program update but using a later verion from 23 May 2023, then the definitions update was possible, so that issue now seems resolved.
Thank you for wriitng us back, Jack.
No issues, we understand. In this case please repair the AVG by referring the below article, reboot the PC and check if the issue persists.
(https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair+AVG&supportType=home)
Awaiting your response.
Hello Jack,
Thank you for contacting AVG Community Support.
Please accept our apologies for all the trouble cased. We'll check and help you.
We'd like to clarify that we do not delete our customers post.
Kindly share the screenshot of the X tab and the unprotected screen you are getting using the below article, so that we can check and proceed further.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.