Hello Jim,
Please accept our sincere apologies.
We appreciate your efforts to clarify the issue.
This is not an expected behavior and we would like to check this issue and help accordingly.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you in advance!
Not too long ago, an AVG AntiVirus Free user complained about his download speed getting cut in half by the program. Avinash from AVGy asked him, "If I may ask, how did you narrow down this issue to AVG?"
He went on to suggest, "I'd request you to disable individual components in AVG Internet Security and perform the speed test. This will help you to confirm which component is causing the issue."
I have been a computer technical support expert for more than 20 years. Without reading his suggestion to try turning off various components my training had me do just that.
I can definitively confirm that AVG AntiVirus Free's Email Shield (accessed under Web & Email) is the culprit: my typical d/l speed when Email Shield in on fluctuates at around 25MBps; as soon as I turn Email Shield off there is a 2-3 second pause in the d/l and then the d/l resumes and the d/l speed quickly jumps up to the 42MBps range.
QED!
So, my question to Avinash and/or AVG is do they feel this is acceptable?
Hello Jim,
Please accept our sincere apologies.
We appreciate your efforts to clarify the issue.
This is not an expected behavior and we would like to check this issue and help accordingly.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you in advance!