I have Windows 7 Professional.
I followed all the instruction, ran the Uninstaller and the Clear. Downloaded the Installer and ran it. The status bar progresses, then stays a long time almost at the end, then the installation window in the bottom right corner of the screen disappears and nothing happens. I don't get the AVG dashboard, no new icon on the desktop or the Windows menu.
It appears both if I try to install from the site or if I try to remove the existing version
The AVG Antivirus free program does not start anymore and when I try to uninstall it or change it I get the following error:
0xE001003D: Specified file was not found.
For some reason the images in my previous message got scrambled.
Thank you for the screenshot.
May I ask the operating system of your PC?
Could you check whether you are able to run AVG remover and clear tool as mentioned here?
If you are able to run it, follow the steps as mentioned in the above article and remove the traces of AVG.
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
Proceed to install AVG Antivirus free as mentioned here and inform the status.
I have Windows 7 Professional.
I followed all the instruction, ran the Uninstaller and the Clear. Downloaded the Installer and ran it. The status bar progresses, then stays a long time almost at the end, then the installation window in the bottom right corner of the screen disappears and nothing happens. I don't get the AVG dashboard, no new icon on the desktop or the Windows menu.
Paola, we have sent you an email to collect the sysinfo logs in order to escalate the case.
Please try to provide us the screenshot of installation window on your screen.
Paola, we appreciate your efforts.
We have the received the log files.
We have escalated your case to our senior team. They will check for the issue and contact you through email.
Hello Paola,
We will help you with the necessary information.
Can you send us the screenshot of the error?