Tim,
I really appreciate all your efforts in trying to fix the issue.
I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.
Also, please check this article for the UI Failed to load issue https://support.avg.com/SupportArticleView?l=en&urlName=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error&q=UI+Failed+to+load
Please check if you have the Services up and running in Automatic Mode.
I have at least three home/personal computers doing the same thing as illustrated above. I have also tried all of the steps indicated. If you need more logs/example machines to get this resolved, please let me know. This dead-end needs resolved. I have used and recommended AVG for a long time and would like to see something as simple as updating definitions/application fixed instead of needing to look elsewhere.
What can be done to escalate this issue?
I have at least three home/personal computers doing the same thing as illustrated above. I have also tried all of the steps indicated. If you need more logs/example machines to get this resolved, please let me know. This dead-end needs resolved. I have used and recommended AVG for a long time and would like to see something as simple as updating definitions/application fixed instead of needing to look elsewhere.
What can be done to escalate this issue?
Tim,
I really appreciate all your efforts in trying to fix the issue.
I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.
Also, please check this article for the UI Failed to load issue https://support.avg.com/SupportArticleView?l=en&urlName=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error&q=UI+Failed+to+load
Please check if you have the Services up and running in Automatic Mode.
Hello Richard,
I understand your concern. Please provide us the screenshot http://avgclick.me/getscreenshot of the error message you receive when you try to update AVG. Let us know the version of AVG installed in your computer. We will check the same and assist you further.
@ Richard Chamberlin
Richard, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru