Hello Support,
Since Installed AVG antivirus, I trusted its reliability, but now it is in question, I beleive that AVG antivirus goes to sleep only when I shut down the computer. Now here is a issue I wonder:
Today, I deleted some temp files from some folder to the recycle bin. A while later I opened the recycle bin to make some cleaning, suddenly AVG poped-up with a message about a Trojan and asked if I want to clean it, (cannot attach the screenshot of the message, as it is on the computer, and the attacment window looks for web address, ).
My question: How come AVG did not intercept it in the first place when the file was it a system folder,
or when I was on-line, just only when I opened the recycle bin ?? I wonder if there are such others that AVG has not intercepted !
Note: Every day I update AVG, sometimes twise a day.
Appreciate some answers
Thank
Mordechai
Hello Mordechai,
We understand how something like this can really try your patience.
Please be informed that it is advised to update AVG on regular basis to check for virus. Before the virus have been detected in your pc AVG might have not been updated and once it have been updated it have found the virus in it. We suggest you to update AVG on regular basis.
Thank you for understanding.
Hello Mordechai,
We understand how something like this can really try your patience.
Please be informed that it is advised to update AVG on regular basis to check for virus. Before the virus have been detected in your pc AVG might have not been updated and once it have been updated it have found the virus in it. We suggest you to update AVG on regular basis.
Thank you for understanding.
Hello Mordechai,
Thank you for attaching the screenshot.
Please be informed that our AVG antivirus free version will only provide limited protection whereas our paid version provided advanced protection and that is the reason AVG free would have not got this on first place.
We see that the message appeared as Threat successfully removed, do you get this popup each time when you open the Recycle bin?
Hello
Thanks for answering.
Sorry, I do not "Get it" the answer, on the same update, once in the system, there were no findings, but still the same update, but in the Recycle bin there is a finding ??
On both there was the same update, attach a screenshot if possible.
Regards
Mordechai