AVG Antivirus is already installed, please uninstall the previous version first

Mac products
25

Hi I'm having the same issue and the solution posted by Veeramani is not working. Any update on that one?

Best

Jonathan

20

I have the same problem which I think may be linked to when I use to have Parallels Desktop installed on my IMac and I used AVG when running Windows.  Parallels has been removed but when I try to install AVG I am told it is already installed and must be removed.

19

Thanks for all the emails however the links sent of redownloads the AGV Free which I have already downloaded and won't run because of having tells of a previous version burried somewhere on the Mac.  The link was the same and when ran gave the same results.  The first reply said "Download and run the uninstaller available in the attachment."  I never did see an attachment.

I have tried a munual method using text editor but it can not find any traces.

cheers Peterr

23

Hello. I am having the same issue and cannot find a single file left from avg on my mac. I used the uninstall option which was successful. Now if i try to reinstall avg i get the error "AVG Antivirus is already installed, please uninstall the previous version first." Please help. I have tried for hours to get this sorted. Thanks

21

Hi Support team,

I am also facing the same issue, while installing AVG, i says already installed, but I can't find any avg file in my MAC.

Please assist

22

AVG team, 

I am also having the same issue and would greatly appreciate a link to the uninstaller for Mac.

1

Not sure what is meant by a new post but here is what I posted yesterday with the reply.

Peterr Wilson
I have the same issue as Anthony.  So far after much searching I have no leads on how to proceed.

I get :"Installation Error
AVG Antivirus is already installed, please uninstall the previous version first.

I can not detect any evidence of a previous version.

Any help would be greatly appreciated.

and reply from: Sarath Priyan (Avast)
Hi Peterr,

We will be glad to help with your concern.

However to check your subscription details, we request you to create a new post and we'll certainly assist you further.

I did have a subscription.  It did expire.  Using the removal tool I removed it.  I thought I would like to reinstall AVG free and once working would get a subscription again.  Now for weeks I have been trying but sill no luck.

cheers Peterr

10

hurray, it worked… thanks for all your patience with me.

cheers Peterr

24

Hello,
I have the same issue. My paid subscribtion of AVG Internet Security suddenly stopped to work and when i try to install it again, it says "Installation Error :AVG Antivirus is already installed, please uninstall the previous version first." i cant uninstall because avg is not opening so i deleted manually all avg files including library files but still it gives the same error. please help i am about to get crazy!

5

Peterr, it seems the attachment with uninstaller isn't transferring via email.
We request you to contact our remote support for further assistance.
We have sent an email with steps to contact our remote support. Please check your inbox/spam for the email.

3

You are most welcome, Peterr.
Glad to know that you were able to get AVG Antivirus installed on Mac.
Feel free to contact us if you need assistance with AVG.
Have a nice day!

6

Hello. I am having the same issue and cannot find a single file left from avg on my mac. I used the uninstall option which was successful. Now if i try to reinstall avg i get the error "AVG Antivirus is already installed, please uninstall the previous version first." Please help. I have tried for hours to get this sorted. Thanks

14

Hello,
I have the same issue. My paid subscribtion of AVG Internet Security suddenly stopped to work and when i try to install it again, it says "Installation Error :AVG Antivirus is already installed, please uninstall the previous version first." i cant uninstall because avg is not opening so i deleted manually all avg files including library files but still it gives the same error. please help i am about to get crazy!

15

Hi,  I guess I need a bit more specific guidance.
What is the address of: AVG Remote Support website?
Where do I find the form: Fill in the short form?

I looked around a site I thought was the correct one but could not determine where this form was.

cheers Peterr

16

AVG team, 

I am also having the same issue and would greatly appreciate a link to the uninstaller for Mac.

18

I have the same problem which I think may be linked to when I use to have Parallels Desktop installed on my IMac and I used AVG when running Windows.  Parallels has been removed but when I try to install AVG I am told it is already installed and must be removed.

11

Hello Jonathan,
Thank you for contacting AVG Community Support. 
We are sorry to know this. We'll certainly check and help you.
Please write back to us in a separate private post, so that we can check and assist you accordingly.
Thank you in advance!

12

Hi I'm having the same issue and the solution posted by Veeramani is not working. Any update on that one?

Best

Jonathan

17

Hi Jaden,
We sincerely apologize for the difficulties.
We've already replied to your original post.
Please keep up the conversation in your original post for quick & better assistance.
Thank you for understanding in advance!

13

Hi, Korhan

We will help you in this.
Please post your own query so we get enough details to locate your account in our database and assist you further.
Thanks in advance.