Hello Christina,
I understand the inconvenience.
The email instructions provided is for old version of AVG where you can see "AVG Zen" interface that has "connect" option to enter AVG my account credentials.
From the latest version, (AVG Zen) was removed and the activation steps is completely different.
We are working to provide exact activation steps for the latest version and it will be implemented through email as soon as possible.
I could not find the subscription for AVG Antivirus on your account.
If you have purchased it using a different email address, provide it through the email that I have sent now.
If the email is not found in inbox do check in spam and junk folders.
I literally just purchased the AVG AntiVirus and upon following the instructions in the email - the screenshot instructions - I noticed that what I see on my screen is no where near the screenshot in the email. Also, I am unable to switch from free to paid version.
From the email:
1 Click here to download AVG Secure VPN. Done.
2 Install the app. Done.
3 Open the menu "Connection" and click on "Log on existing user" and log in using your email and code for AVG MyAccount. This option is no where to be found, actually what I see is completely different. No options other than to buy another paid version and to switch on the VPN.
Hello Christina,
I understand the inconvenience.
The email instructions provided is for old version of AVG where you can see "AVG Zen" interface that has "connect" option to enter AVG my account credentials.
From the latest version, (AVG Zen) was removed and the activation steps is completely different.
We are working to provide exact activation steps for the latest version and it will be implemented through email as soon as possible.
I could not find the subscription for AVG Antivirus on your account.
If you have purchased it using a different email address, provide it through the email that I have sent now.
If the email is not found in inbox do check in spam and junk folders.