AVG antivirus password

Hello Joel,
We are sorry for the difficulties you are currently experiencing.
Click on the following link http://bit.ly/1EC8H4H choose 'YES' for the question "Are you currently using any paid/trial AVG products?"(even if you use a 'free' version) and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Feel free to contact us for any further assistance. Thank you.

i have done this already but i havent got the solution for my question.

hello,
       my name is joel dsouza.my sony xperia Z1 device is blocked because of the antivirus password i forgot while changing the sim card. Can you provide me some help.woud be greatly appreciated.

Joel, Have you replied back to the email that you received from the AVG mobile suppport team?.
AVG Guru

Hello Joel,
We are sorry for the difficulties you are currently experiencing.
Click on the following link http://bit.ly/1EC8H4H choose 'YES' for the question "Are you currently using any paid/trial AVG products?"(even if you use a 'free' version) and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Feel free to contact us for any further assistance. Thank you.

i have done this already but i havent got the solution for my question.

hiii again,
              i have followed the steps on the  http://bit.ly/1EC8H4H link which you provided,but i havent got the answer for my question. Or i havent got the answer to unlock the password.

Hello Joel,
While verifying your account, it seems that our mobile support team has replied back to you. Please follow the instructions on the email and if you are facing any issues please reply back to them so that they can reply back to you with alternative resolution.
Thank you.