AVG Antivirus quit unexpectedly

Mac products
8

User-added image

9

Hello Simon,
I have sent you an email, please follow the email instruction and help us with system/AVG logs so that we will analyze the issue and we will assist you further.
Best regards,
Alok.

7

Hi Simon,
We apologize for the inconvenience caused due to the scan issue. Please provide us a screenshot of the Scan status. To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with Picture followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you!

1

Hi  

My AVG antivirus quits unexpectedly when it gets to about 92% when scanning my mac.

Tried reinstalling and it works first time after the reinstall but then on all subsequent attempts quits again…


Any ideas?

Thansk

5

User-added image

2

Hello Simon,
I have sent you an email, please follow the email instruction and help us with system/AVG logs so that we will analyze the issue and we will assist you further.
Best regards,
Alok.

4

Thank you for the information, Simon.

Provide us your Mac OS version and AVG version which you have installed so that we will check and assist you further. Awaiting your reply.

6

Hi Simon,
We apologize for the inconvenience caused due to the scan issue. Please provide us a screenshot of the Scan status. To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with Picture followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you!

3

AVG Version 17.1 (beb837f3cd71)
MacOS Sierra version 10.12.5