There is currently an incompatibility with CleanMyMacX and AVG that neither company seems to be able to solve.
Here's a workaround:
-Trash your existing CleanMyMac
-Downlaod a new version either from the Mac App Store or the CMM website onto your desktop
-Don't try to open it yet
-Open AVG and navigate from the toolbar icon as follows:
- Open AVG - Core Shileds - File Shield - On, to turn the File shield off.
You'll be asked for your password… Provide it, then click the File shield off.
Now click on the CleanMyMac disk image and reinstall CMM.
Open CMM from the toolbar and it will be working.
Run a CMM scan or whatever other operation you wish.
Reset the AVG core shield to On.
Keep the CMM disk image on the desktop - you'll see why in a minute…
Now, you will have a problem because when you want to run another scan, AVG will block CMM. You could keep the file shiled off but that's not advisable.
Instead, do this:
- Open a new folder on your desktop
- Drag the CMM disk image into the folder
- Rename the folder CleanMyMacX-1
-Drag the folder into your applications and it will sit next to your CMMX app
Now, when you wish to run another CMM scan, open AVG and turn off the file shiled, trash your CMMX and reinstal it from the disk image in your applications.
Lastly, write to AVG and MacPaw and tell then to sort the bloody thing out!
Good luck and hope that helps.
John W
Hi Michael.
We regret the inconvenience caused.
Please make sure the virus definitions in AVG AntiVirus for Mac is up to date.
To manually check for available updates, click the refresh icon next to Virus definitions in the bottom-right corner of the main screen in AVG Internet Security or AVG AntiVirus FREE.
If the virus definitions are up to date and the issue persists, please uninstall AVG and install it again.
Hi all from Thailand, I have reported this problem to Macpaw but they are as interested to sove it as is AVG ! Each seems to simply blame the other and do squat - instead of just picking up a phone and talkiing with each other and sorting it out ! unimpressed ! The workarounds can get done but they often are silly, you can not select the CMM files as "exceptions" inside AVG unless they are on the computer and you can not install them onto the computer because AVG stops you from doing so !
You delete AVG install new CMM and CMM works fine, then you re-install AVG and the very first thing AVG does BEFORE you can upddate the AVG EXCEPTIONS list is to kill off and block CMM - catch 22 ! Crap service from both CMM and AVG really
Is there a solution on this yet? I don't want to do 100 steps to this to work! Pls Help!
Hi have the exact same problem as described above - I use AVG Free and a subscription for Clean my Mac X, which now currently not working!
Hi Jonathan,
We're glad to look into this & clarify.
Please write back to us in your own post to proceed further. This will help us to locate the AVG account registered with us.
Thank you for your understanding in advance!
Hello to everyone who communicated on this forum thread. My name is Shawn and I am writing on behalf of the AVG Senior Support team. I will help you.
First, to confirm, AVG is aware of this disruption. However, it is not a false detection, and in fact is a legitimate detection.
The reason for this detection is that the program was determined by AppEsteem, which is a third party reputable CyberSecurity authority, to be a deceptor. The following AppEsteem FAQ, https://is.gd/8oc4JM, clarifies the deceptor classification.
You are encouraged to communicate your concern with CleanMyMac, so that they may comply with necessary guidelines not to be determined PUP.
This disruption is obviously an inconvenience for a lot of our users. For those users who still want to use the application, beyond disabling scanning of PUPs for File Shield, the only other potential work-around solution, is to set an exception for the file shield (screenshot attached). After setting the exception, it may be necessary to reinstall the CleanMyMac application.
I trust this explanation and information help clarify your concern. Regards, Shawn
I just tried loading Cleanmymac X and got the same blocking mesg, that has been posted here. I do have the paid version of AVG and not the free one. This appears to have been going on for a while and the customoer service folks at Cleanmymac X said thay have notified AVG and were expecting this to be corrected on AVG end so their program wouldn't be blocked, but clearly as of 11-10-2020 nothing has been done.
Hello to everyone who communicated on this forum thread. My name is Shawn and I am writing on behalf of the AVG Senior Support team. I will help you.
First, to confirm, AVG is aware of this disruption. However, it is not a false detection, and in fact is a legitimate detection.
The reason for this detection is that the program was determined by AppEsteem, which is a third party reputable CyberSecurity authority, to be a deceptor. The following AppEsteem FAQ, https://is.gd/8oc4JM, clarifies the deceptor classification.
You are encouraged to communicate your concern with CleanMyMac, so that they may comply with necessary guidelines not to be determined PUP.
My iMac and AVG were up to date so I removed AVG antivirus. After removing AVG my old apps began to work again so I followed your advice and downloaded a fresh installation of AVG AntiVirus (free) only to be greeted with a message from AVG proudly announcing that it had blocked CleanMyMac X from working. It had also effectively blocked the other apps (mentioned in my original question) from working. The logical conclusion: I have had AVG AntiVirus and the other apps installed and working for a long time. The apps work perfectly well with AVG uninstalled so someone at Grisoft/AVG must have been tinkering somewhere and their efforts have unexpectedly impacted on other trusted apps rendering them useless. If it has happened to me then I'm sure it must have happened to a great many more AVG customers. It is with great sadness that I am left with no option other than to uninstall AVG Antivirus permanently unless you are in a position to rectify the situation by reversing the harmful effects that I presume have inadvertently been caused by a recent harmful AVG update? I eagerly await your update, hopefully before other customers discover the same fault and follow my lead of uninstalling AVG AntiVirus as I have previously been a most enthusiastic supporter of your product and woud ideally prefer to use it in the future should the existing problem be rectified promptly.
So, many months have passed and I have followed the instructions, and kept visiting this and other threads on this subject to try and solve this. Nothing seems to work. I still need to reinstall CleanMyMacX after rebooting from time to time. It is getting rediculous quite frankly. The deceptor classification has been lifted a lot of versions ago, so why does AVG still keep disabling my application?
I am having the same issue. I have added CleanMyMac X to my exception list but the issue is STILL persisting. I tried to contact customer service and then when I was submitted, the "contact" form greyed out and I was linked to come to the community center. So I can't even contact customer service about it, apparently, even though AVG has not offered any substantial help on this issue. I am about to uninstall AVG completely. The lack of substantial response on this is incredibly frustrating.
I echo the same issue.
I have a paid subscription for AVG Internet Security, so it is unlikely an issue of free vs paid, it is inherent in the software.
Greetings everyone
For a long time I've been running CleanMyMac X on my iMac together with AVG AntiVirus without any problems. As I attempted to open CleanMyMac today it was blocked from running by AVG reporting that AVG AntiVirus had "Safely blocked CleanMyMax X because it was infected with MacOS:PuAgent-AZ[PUP]". As CleanMyMac was an app purchased to declutter my iMac and is now being blocked, do I have to remove AVG AntiVirus from my iMac or is there a way to stop it blocking me from running the same app I've been using without a problem for so long? I've added details of the app to AVG - Preferences - Exceptions - File Shield without success. I've just noticed that AVG is also blocking 4 Media You Tube Video Converter, EZ Vinyl Converter and VIDBOX for Mac. It would appear that AVG is doing more harm than good. Any suggestions please before I remove AVG, never to return?
Hi Darrell,
We're glad to help you with this.
As informed by our senior level support, we're detecting the app as PUP/PUA potentially unwanted program/application because the app is marked as Deceptor and does not match with our Guidelines.
To investigate further on this & help you in a timely manner, we request you to write back to us in your own post.
Thank you for your understanding in advance!
Hi Jasmin,
We request you to refer this article (https://support.avg.com/SupportArticleView?urlname=Use-Mac-AVG-AntiVirus) and follow the steps as mnetioned under "Set exceptions" and add Clean my Mac to AVG's exceptions.
We also request you to submit the Clean My Mac file to analysis through this https://www.avg.com/false-positive-file-form link.
Thank you.
Hi have the exact same problem as described above - I use AVG Free and a subscription for Clean my Mac X, which now currently not working!
i AM HAVING THE SSAME PROBLEM PLEASE HELP
I just tried loading Cleanmymac X and got the same blocking mesg, that has been posted here. I do have the paid version of AVG and not the free one. This appears to have been going on for a while and the customoer service folks at Cleanmymac X said thay have notified AVG and were expecting this to be corrected on AVG end so their program wouldn't be blocked, but clearly as of 11-10-2020 nothing has been done.