Hello, Candace.
I understand this must be upsetting. I would request you to reset the AVG app and check if that resolves the issue. To do so, navigate to the location mentioned below.
Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus -> Tap on clear cache and clear data -> Force stop the app once.
Should you need any further assistance, please consider contacting our dedicated android product support team as from within AVG app.
Open AVG Anti-virus app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.
Hi,
I have set up AVG App Lock. There is one problem, however. When I don't enter the PIN or the unlock pattern, I can still see the unlocked apps when I click on Recent apps.
I restarted my phone, then click my locked app (Gmail), AVG then asks me for PIN/unlock code, but I didn't enter it. Then I click on the recent apps list, and that Gmail shows up in recent apps list and you can see what's on the main page of my Gmail from there even without entering the PIN/unlock code!
How can I fix this?
Thanks,
Helen
I have set up AVG App Lock. There is one problem, however. When I don't enter the PIN or the unlock pattern, I can still see the unlocked apps when I click on Recent apps.
I restarted my phone, then click my locked app (Gmail), AVG then asks me for PIN/unlock code, but I didn't enter it. Then I click on the recent apps list, and that Gmail shows up in recent apps list and you can see what's on the main page of my Gmail from there even without entering the PIN/unlock code!
How can I fix this?
Thanks,
Helen
Hello, Candace.
I understand this must be upsetting. I would request you to reset the AVG app and check if that resolves the issue. To do so, navigate to the location mentioned below.
Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus -> Tap on clear cache and clear data -> Force stop the app once.
Should you need any further assistance, please consider contacting our dedicated android product support team as from within AVG app.
Open AVG Anti-virus app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.
I understand this must be upsetting. I would request you to reset the AVG app and check if that resolves the issue. To do so, navigate to the location mentioned below.
Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus -> Tap on clear cache and clear data -> Force stop the app once.
Should you need any further assistance, please consider contacting our dedicated android product support team as from within AVG app.
Open AVG Anti-virus app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.