Hello John.
We'll certainly help with your request to cancel the trial subscriptions. It is generally not recommended to use more than one security solution on a single system. They will compete for resources, which may result in slowdowns, crashes or in no protection at all. Please uninstall Kaspersky to check if the issue is resolved.
We've canceled the automatic renewal for both trial subscriptions and assure you will not be charged. We'd also like to assure that we do not process unauthorized payments on our customer's account. A notification email will be sent prior to inform about the upcoming charge, which also includes steps to cancel the renewal.
AVG Free is on my windows 10 laptop. I also have paid up Kaspersky which I plan to ditch. I accepted 60 day free trial of AVG Tune UP which worked fine. Then I accepted 60 day free trial of AVG Internet Security after which Tune Up refused to work. Thinking That IS download had upset balance I thought Uninstall of Tune UP and fresh install would solve my problem. Surprised to find I was unable to uninstall. Back to the start I thought Uninstal IS, but it also refused to go. My laptop is crashing after approx 2 hours use and has to be restarted, a nuisance. As a result I would like to cancel my free trial of both Internet Security and Tune up. Queries on this site re payments taken from individuals when they thought to have cancelled worry me. Please help. Thank you.
Hello John.
We'll certainly help with your request to cancel the trial subscriptions. It is generally not recommended to use more than one security solution on a single system. They will compete for resources, which may result in slowdowns, crashes or in no protection at all. Please uninstall Kaspersky to check if the issue is resolved.
We've canceled the automatic renewal for both trial subscriptions and assure you will not be charged. We'd also like to assure that we do not process unauthorized payments on our customer's account. A notification email will be sent prior to inform about the upcoming charge, which also includes steps to cancel the renewal.