Hi Rebekah,
We apologize for the inconvenience caused due to the AVG Anti Virus for Mac. We suggest you to uninstall the AVG by following the below steps :
To uninstall AVG 15 -
Open Finder > Applications > right click on AVG AntiVirus.app > select Show package contents > open Contents folder > double click on Uninstaller.app.
To Uninstall AVG 17 -
Run uninstallation from /Library/Application Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app
To find out the version you can follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf
Once uninstalled, please install it again from http://www.avg.com/us-en/avg-antivirus-for-mac
Thank you!
Hello,
I am a tech and I just recently upgraded a macbook pro to Sierra. When I tried opening AVG to show my customer how to use it and it wouldn't open at all. It just highlights to be clicked and then no application pops up. We uninstalled it and reinstalled it twice and still the same. No other application is having problems so I'm assuming it's something with AVG and Sierra? I am not using the beta version either.
Could someone assist me? I tried doing the chat but was told it's for paid customers only.
Any help would be appreciated as I've tried everything.
Hi Rebekah,
We apologize for the inconvenience caused due to the AVG Anti Virus for Mac. We suggest you to uninstall the AVG by following the below steps :
To uninstall AVG 15 -
Open Finder > Applications > right click on AVG AntiVirus.app > select Show package contents > open Contents folder > double click on Uninstaller.app.
To Uninstall AVG 17 -
Run uninstallation from /Library/Application Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app
To find out the version you can follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf
Once uninstalled, please install it again from http://www.avg.com/us-en/avg-antivirus-for-mac
Thank you!