I have been using AVG Internet Security and AVG PC Tuneup for a few years. I quite often get a message that my trial subscription is about to expire. I have never used a trial subscription that I can remember and I have the other two set up for automatic renewal. When I go to my account I see that both are active but I also see a message that I need to activate them.
What's going on?
Hi Jim,
We are here to help.
It appears that the activation is not successfully synchronized in the program. Hence, you are receiving trial expiry notices in the user interface.
We could see that you have multiple subscriptions of AVG under your current account. Shall I go ahead and merge the active subscriptions into AVG Ultimate (which includes AVG Internet Security and AVG PC TuneUp)?
By doing this, the left over validity will get added and extended. Once they are merged, we can help you with the activation of it.
Awaiting your confirmation!