AVG Automatic Updates Not working Still

Hello Andrew. I'm sorry about the inconvenience caused to you. I have emailed you the instructions to be followed to fix the issue. Please follow the instructions in my email. Thanks.

Is there any reason why the auto updates are still not working?..and after 3 days?
I have tried updating manually, but no luck. "connection offline" .
I tried downloading update, no luck either I just simply couldn't find it anywhere on my computer where it has been downloaded to. And why does the download have the VLC mediaplayer symbol? 

On top of that, I also tried contacting the technical dept using the on-line contact page, but it kept telling me to  fill in all fields, when I have . 

Thanks for any help.

Hello Andrew. I'm sorry about the inconvenience caused to you. I have emailed you the instructions to be followed to fix the issue. Please follow the instructions in my email. Thanks.