Hello Leah,
We apologize for the inconvenience caused.
Could you please let us know whether you have installed any other 3rd party antivirus product or any other AVG product before? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.
downloaded the free basic proteciton on the avg zen thing, gets to 100% then fails due to an unknown error. the error code is 0xe001d029, Help?
i have McAfee but it runs out in a few days, so i wanted just basic protection, thank you for answering 
Thank you for the information Leah.
As per Alan instructions please use the McAfee remover tool and completely remove the traces of McAfee program.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us should you need any assistance.
Leah, Download & run the McAfee total removal tool (http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp).
AVG Guru
Hello Leah,
We apologize for the inconvenience caused.
Could you please let us know whether you have installed any other 3rd party antivirus product or any other AVG product before? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.