Hi John,
We're glad to help pointing you in the right direction.
To check the legitimacy of the app, we'd suggest you to submit a false positive request by visiting this link.
A group of analysts will review the file & whitelist it, if it is found to be safe or goes through clean notes of AVG. You'll receive the update regarding the file via email from the concerned team.
Thank you for your understanding in advance!
Thank you.
I have submitted the report with the entire program in a rar file.
I recently upgraded a program that I do not have money to buy the license for. So I found a free version of it from an unofficial site…
After installing I did a scan of the files and there was no issue with it. However, once I run the program I get a message that it was blocked by the AVG behavior shield.
It might a false positive but it could also be something more serious.
I add it the program to the exceptions and used it for a week and nothing unusual happened.
How can I find out what behavior it was doing that caused it to be blocked?
How can I find out if it is a false positive or not?
Hi John,
We're glad to help pointing you in the right direction.
To check the legitimacy of the app, we'd suggest you to submit a false positive request by visiting this link.
A group of analysts will review the file & whitelist it, if it is found to be safe or goes through clean notes of AVG. You'll receive the update regarding the file via email from the concerned team.
Thank you for your understanding in advance!
Thank you.
I have submitted the report with the entire program in a rar file.
Thank you for submitting the file, John.
Our Threat detection team will certainly analyze the file and get back to you by email.