We would like to understand more about the situation.
Could you share the screenshot of error you receive to have a better understanding?
Unfortunately, I couldn't locate any recent contact in our records. Have you contacted us earlier and provided all the info required to escalate the case? If so, provide us the case number to look into it.
Did you submitted the logs via Submit Feedback option in AVG user interface?
AVG web shield blocking DNS on my brand new AMD machine, first install of AVG. My Intel machine is fine no problems with AVG. DNS return when WEB shield is disabled. Your software obviously has Errors in handling certain hardware. Mostly likely the network adapter.
System
AMD threadripper 2970wx,
Gigabit X399 Aorus Extreme.
Up to date network driver directly from Intel.
I'M not going to help you troubleshoot any further I have spent a multiple days trying to resolve this issue and you are not paying me, on top of the i have read about the fiascos other people have gone through to get resolution and i'm not willing to undergo that type of life disruption. My suggestion, fix your software. i have given you all the INFO you need to resolve this problem your selves the issue is software incompatibility with a hardware set most likely the network driver for this mother board.
We would like to understand more about the situation.
Could you share the screenshot of error you receive to have a better understanding?
Unfortunately, I couldn't locate any recent contact in our records. Have you contacted us earlier and provided all the info required to escalate the case? If so, provide us the case number to look into it.
Did you submitted the logs via Submit Feedback option in AVG user interface?