I can not receive emails into my "Microsoft Mail App" and "Microsoft Office Outlook" when AVG protection is on. To get my email I need to completely turn off AVG protection
Hello Patricia,
We are sorry to know that the incoming emails are being blocked by AVG. Have you tried to repair AVG and checked if that fix the issue? If you have not run AVG repair, please click on this link to run AVG repair avgclick.me/RepairAVG. If you still have any issue, please let us know and we will assist you further.
Thank you
Hello Jeffrey,
I apologize for the inconvenience. In this case,
I have sent you an email. Please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG and fix it, free of cost.
Hello Karthikeyan,
We changed our email service provide today, repointed our domain, and so on. The switch went fine with a few typical details we had to work out. I have AVG Free account. After the domain transfer Outook no longer would receive incoming emails. We knew it had to do with the domain transfer changeover but we could not find the issue. We check all our settings and could not find anything suspicious. We found your recommendation here to perform an AVG Repair and that fixed it I run Windows 7 with AVG Free and it normally never has an issue. Thanks! I can now receive emails again!
I am having same issue, If I turn off AVG protection - Outlook is able to pull emails. Turning ON blocks it
I turned off mail scanner OFF from settings - Still not working
I use AVG Free and Microsoft Outlook. Ever since an AVG update late last year, I've been unable to use the Email Scanning in AVG because it blocks all of my incoming emails. I was hoping a subsequent update would fix the issue, but it's still a problem. Has anyone else experienced this? Is there a solution?
Hello Akash,
Well I'm sorry to be writing back since the "Repair" did not fix the problem. AVG continues to block our incoming emails. We went ahead and purchased AVG Ultimate and have put in on a few of our work computers, and still AVG Ultimate is blocking all email accounts from receiving emails. This is serious for our company. As I wrote previously, we moved our email host to a brand new company, a high-end solid email/webhost company InMotion, and ever since then we've had this problem with AVG preventing us from getting emails. At first, it was not issue but within a few hours is when we all began to have our emails blocked. To fix the problem, we shut of AVG, then we can receive emails, then we turn AVG back on. That's a termporary fix so we need a fix asap. Please email me at if you can. We now have a fully purchased version of AVG on all our computers. Thank you, Jeff
I am having same issue, If I turn off AVG protection - Outlook is able to pull emails. Turning ON blocks it
I turned off mail scanner OFF from settings - Still not working
Hello Karthikeyan,
We changed our email service provide today, repointed our domain, and so on. The switch went fine with a few typical details we had to work out. I have AVG Free account. After the domain transfer Outook no longer would receive incoming emails. We knew it had to do with the domain transfer changeover but we could not find the issue. We check all our settings and could not find anything suspicious. We found your recommendation here to perform an AVG Repair and that fixed it I run Windows 7 with AVG Free and it normally never has an issue. Thanks! I can now receive emails again!
Hello Rashid,
​We are sorry for the inconvenience.
Please follow the instructions to change the Firewall settings to fix the issue : Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public) and check the status.
Please do contact us if you face any difficulties,
Thank you.
Hello Jeffrey,
I apologize for the inconvenience. In this case,
I have sent you an email. Please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG and fix it, free of cost.
I can not receive emails into my "Microsoft Mail App" and "Microsoft Office Outlook" when AVG protection is on. To get my email I need to completely turn off AVG protection
Hi Antonio,
We're glad to look into this & help you.
Please write back to us in your own post, which will reveal the AVG account affilated & help us to offer additional support to sort this in a timely manner.
Thank you for your understanding in advance!
Hello Patricia,
We are sorry to know that the incoming emails are being blocked by AVG. Have you tried to repair AVG and checked if that fix the issue? If you have not run AVG repair, please click on this link to run AVG repair avgclick.me/RepairAVG. If you still have any issue, please let us know and we will assist you further.
Thank you