Avg blocking my M/S outlook 2010

AVG Performance
8

Hello Screenu Yadavali.  AVG. 
Thank you for your reply.  I have followed your instructions and unticked the "Scan outbound emails (SMTP) checkbox but i am sorry to report that nothing has altered.  Outlook still tells me that there is a send receive error.  I tried to send a test email to myself but it wouldnt go, so I turned off AVG and the email to myself  sent ok and and received ok. then I turned AVG back on.  I then opened up AVG menu again to check theat the box was still unticked and it was so I have done everything you suggested…  
regards…Frederick

9

Why are you still pushing this update 2 weeks after you have discovered an issue? I have just spent 45 minutes with your support people trying this and that until the next person said this was a known issue? You have just wasted my time. It also gives no confidence to the statement that you will fix this "soon". My program was updated today and caused a problem you have known about since at least 29 August.

10

Frederick,
Hope you have found a solution.  I just had the same problem and solved it by turning off totally AVG's email protection/shield.  Now my Outlook 2010 on Windows 7 works just fine.  AVG also messed up my PIA VPN.  Had to enter an exception for PIA in AVG and uninstall and reinstall my PIA VPN.  AVG free is a big PITA.

1

Hi, AVG Free is blocking my M/S outlook 2010 on my Windows 7 PC.  Google and everything else is working ok.  I have discovered that if I turn AVG Free off, my Outlook 2010 starts working ok again but of course I cant use my computer without Virus protection.  I am almost 80 years of age and not as PC literate as many younger folk.  Could you please advise what can be done.  If you need to contact me by email I can only receive on my Google GMail account   (Email id removed)   as my M/S Outlook not working as I said before or you could text me on Aus… (Phone number removed)… regards…Frederick

5

Hi Erkal,

We apologize for the inconvenience caused to you.
We will check and help you with this issue.

We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.

2

Hello Screenu Yadavali.  AVG. 
Thank you for your reply.  I have followed your instructions and unticked the "Scan outbound emails (SMTP) checkbox but i am sorry to report that nothing has altered.  Outlook still tells me that there is a send receive error.  I tried to send a test email to myself but it wouldnt go, so I turned off AVG and the email to myself  sent ok and and received ok. then I turned AVG back on.  I then opened up AVG menu again to check theat the box was still unticked and it was so I have done everything you suggested…  
regards…Frederick

6

We appreciate your efforts in resolving this issue, Frederick.
We apologize for the inconvenience caused to you.
We have sent you an email asking you to connect with our AVG free remote technician and please reply to that email for further assistance.
Thank you.

4

Hi Bill,

Please accept our sincere apologies. This isn't the experience we wanted you to have had.
We request you to write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding in advance!

3

Why are you still pushing this update 2 weeks after you have discovered an issue? I have just spent 45 minutes with your support people trying this and that until the next person said this was a known issue? You have just wasted my time. It also gives no confidence to the statement that you will fix this "soon". My program was updated today and caused a problem you have known about since at least 29 August.

7

Hi Frederick,

We are sorry to know this.
We will check and help you with this issue.
It isn't recommended to share any of your personal or sensitive information over the public forum.
Please open AVG AntiVirus free and navigate to -> Menu -> Settings -> Basic Protection -> Email Shield -> Untick the "Scan outbound emails (SMTP)" checkbox. 
Thank you and keep us updated about the status.